General conditions of use of elsol-solarshop.com

Please read the terms and conditions below carefully before ordering products from this website.

  • The website elsol-solarshop.com is an online store owned by ELSOL Ltd. It provides information and the ability to order online, purchase and delivery of products offered by ELSOL OOD.
  • This document contains the General Terms and Conditions and governs the relationship between ELSOL Ltd. (hereinafter referred to as partners-ltd.com) and users of electronic services located on the partners-ltd.com domain.
  • The use of any hyperlinks and/or payment for those offered by elsol-solarshop.com product pages, makes you a user, which means that you accept and undertake to comply with the general conditions. These terms bind all users.
  • ELSOL OOD reserves the right to make changes in the data and conditions without advance аnnouncement.

Registration

Registration at elsol-solarshop.com includes an e-mail address and a password. After successful registration, with each order you can change the delivery data – address, phone, recipient etc.

A request to purchase products can be made without registering in the system. Before the order is sent to us, there is a step where you have to the delivery details are filled in correctly.

ELSOL OOD WILL NOT fulfill your request when the provided data is not credible.

Protection of personal data

elsol-solarshop.com undertakes to protect the information provided during registration on the site information from each user. Users’ personal data will not be provided to third parties other than the courier company. Their credibility is checks so that your order can be completed correctly.

Payment methods

For orders worth up to BGN 1,000. VAT included

  • Payment by bank card – payment can be made by credit card or debit card, directly through the site in the last step of the order.
  • Payment by bank transfer – payment is made by bank transfer to the company account of ELSOL ltd, only after completion of the order and after its confirmation by our employee over the phone. For the basis of payment records the unique identification number of the order.

For orders over BGN 1,000. VAT included

  • Payment by bank transfer – payment is made by bank transfer to the company account of ELSOL ltd, only after completion of the order and after its confirmation by our employee over the phone. For the basis of payment records the unique identification number of the order.

IMPORTANT: Before making a bank transfer, please wait for a call from our order confirmation officer.

Delivery

Elsol Ltd. delivers to all settlements in Bulgaria through courier companies Econt and Speedy, as well as subcontracted carriers when the shipment is more voluminous. The delivery can be to the recipient’s address or to the courier’s office. The delivery price is calculated according to the standard prices of the courier company or according to the specifics of the load. After you complete your online order, our associate will contact you by phone to confirm and specify details.

When delivering the pallet, the technique for unloading and vehicle access to the unloading address. For deliveries outside Bulgaria, please Contact us.

Delivery time:

Depending on the settlement, the delivery time for available products can vary from two to five days after payment. Orders placed after 4:00 PM are processed the next business day.

IMPORTANT: The order will be processed after the money order is received.

Copyright

ELSOL OOD gives you the right to view all materials – images, texts and any information from the pages of elsol-solarshop.com, for personal use only – at provided that they are not used for commercial purposes and that all copyrights are respected. The content published on this site is proprietary (unless expressly stated other) of the elsol-solarshop.com online store and enjoys the protection of the Law on copyright and related rights. Any use of any content from this site without express permission will be prosecuted to the fullest extent of the law.

Rights and obligations, according to ZET and ZPA

According to the ZET and the PPE elsol-solarshop.com is obliged to provide its users continuous access to the following information:

  • Name and address of the company – ELSOL OOD, Plovdiv, Dunav Blvd. 77, contact phone +359 888078538, e-mail address [email protected]
  • Key features and information for each product are detailed on a separate presentation page
  • The authority that controls the activity of the online store elsol-solarshop.com is the Consumer Protection Commission.
  • The value of shipping costs is NOT INCLUDED in the product prices.
  • There are no additional fees when using the provided funds for communication with us.
  • We offer delivery upon receipt of bank transfer.
  • The payment of the goods is in accordance with Art. 93 paragraph 1 of the Law on Obligations and contracts (ZZD), for which the corresponding document is received.

Comments and rating

Posting comments about the products means that the user agrees with The general conditions of use of elsol-solarshop.com. We are not responsible for the credibility of opinions posted by users. Right to write comments have all users of the site, after registration or entering a valid email and name.

Reviews will be published that are only related to the products contained on the site. Any comments that:

  • commercial advertising
  • uncensored expressions
  • insults on an ethnic, sexual or religious basis
  • pornographic content
  • personal data
  • URL links and references to other pages

We are advocates for the use of the Bulgarian language on the Internet, so that the writing of Cyrillic in comments is MANDATORY. elsol- olarshop.com reserves the right to make corrections to spelling errors in opinions expressed by users without changing the content of the comment. Products on the elsol-solarshop.com site can be rated on a scale of 1 to 5 Reviews section of each product.

Complaints

The Consumer Protection Act gives the consumer the right to opt out the ordered products within 7 working days of their receipt without paying a penalty, provided that the integrity of the packaging is not disturbed and the good commercial appearance is preserved of the goods, complying with the conditions under Art. 55 of the PPE.

If the user decides to return the goods, without a clear reason, the courier service for the transport to us will be at his expense. All the rights of the user cited in the PPE also apply to the elsol online store-solarshop.com

Upon receipt of the shipment, be sure to check the contents of the package for violation of the type of packaging and compliance of the product with the request. If there is broken packaging and damage – please immediately note this in the transport note document (bill of lading) and be notified to ELSOL OOD. If you notice hidden damage, please notify the dealer within seven days.

In the event of disputes or unresolved issues not mentioned in The general terms and conditions, the user has the right to address any questions to us at the contact address. Matters will be resolved according to the provisions of the current Bulgarian legislation in a spirit of correctness and goodwill.